Elysian Policies

TERMS OF SERVICE

By placing an order on the Elysian.co.nz website you agree to and accept the terms and price specified on this website. This price may include delivery and other applicable charges, which are always clearly stated at the ordering stage.

Terms and Conditions of Sale

By accessing, browsing or purchasing using this site, you acknowledge and agree to our terms, conditions and any relevant disclaimers.

Elysian reserves the right to change any or all of the information contained in these terms or conditions at any time. Elysian reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. Any orders cancelled by Elysian, but paid for, will receive a full refund. Other refunds will be given at the discretion of company management.

There may be occasions where we have to decline orders for some reason. These may include the unavailability of any product, an error in the price or the product description or image posted on the website, or an error in your order. If we are unable to supply the particular product you require, we will immediately contact you and inform you of the date of availability, making sure you get it as fast as possible.

As with all exchanges of goods, your Elysian order will only commence when you have fully paid for the goods. Once we have received payment, we will confirm your order has been accepted via email.

Disclaimer 

When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer:

The information on this website is provided for general information only. Elysian has provided this information for the benefit of users in good faith and with all reasonable care. Errors and omissions in this information may occur and Elysian does not accept any liability for any loss or damage that may directly or indirectly result from any opinion, information, advice, representation or omission contained on the Elysian web site. 

Refund policy

Our return policy is you have 10 days to return an item from the date you receive it. The item to be returned must be in the same condition that you received it. If 10 days have lapsed since your receipt of the product, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4 working days.

There are certain situations where only partial refunds may be granted, such as if the item is not in its original condition, is damaged or missing parts for reasons not due to our error. 

Shipping Policy

Once processed, your order will be forwarded to our carrier for shipment.Cost of shipping your package will be determined by the pre-tax, post-discount value of your order. Please note, all shipping details are in business days.

While we try our best to ship all orders on the next regular business day , orders may take slightly longer to process due to demand or size of the furniture. We ship to all NZ provinces and territories. The shipping address must be a valid address.

To return your product, you should ship it to:

Elysian Furniture 109 Ruebe Rd, RD2, Pukekohe, 2677, New Zealand.

You will be responsible for paying for the shipping costs for returning your item. The original shipping costs are non-refundable. The refund will have the shipping costs deducted. For return shipping, we can arrange pick up and shipping. If you receive a refund, the cost of this return shipping will also be deducted from your refund. We will pay for the return shipping if the return is a result of our error (e.g. sent an incorrect item)

If you wish to ship the item back to us, you should consider using a trackable shipping service and purchasing shipping insurance. Since in this case we are not responsible for the shipping, the onus in on you to ensure the returned good comes back to us in the same condition sent by us.

Late or missing refunds

If you haven’t received a refund within 4 days of receiving our acknowledgement and inspection of the return, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@elysian.co.nz.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

PRIVACY POLICY

 Introduction

Elysian Furniture Studio Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see www.privacy.org.nz.

Changes to this policy

We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy.

This policy was last updated on 20 October 2020.

Who do we collect your personal information from

We collect personal information about you from:

  • you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
  • third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly. 

How we use your personal information

We will use your personal information: 

  • to verify your identity
  • to provide services and products to you
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  • to improve the services and products that we provide to you
  • to undertake credit checks of you (if necessary)
  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions
  • to respond to communications from you, including a complaint
  • to conduct research and statistical analysis (on an anonymised basis)
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.

Disclosing your personal information

We may disclose your personal information to:  

  • another company within our group of associated companies
  • any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
  • a credit reference agency for the purpose of credit checking you (if required)
  • other third parties (for anonymised statistical information)
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • any other person authorised by you.

A business that supports our services and products may be located outside New Zealand.  This may mean your personal information is held and processed outside New Zealand.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email admin@elysian.co.nz.

Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you post your personal information on the website’s message board and/or chat room, you acknowledge and agree that the information you post is publicly available.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.

 Cookies

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website.  You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website. 

 Contacting Us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us,email admin@elysian.co.nz.

SECURITY

We don't collect or store any of your credit/debit card details as these are securely processed by the authorised payment gateway (e.g POLi).

PRICING 

All prices are in New Zealand dollars (NZ$) and include GST (Goods and Services Tax currently 15%). All prices are correct at time of publication; however we reserve the right to alter prices for any reason.