Once processed, your order will be forwarded to our carrier for shipment.Cost of shipping your package will be determined by the pre-tax, post-discount value of your order. Please note, all shipping details are in business days.
While we try our best to ship all orders on the next regular business day , orders may take slightly longer to process due to demand or size of the furniture. We ship to all NZ provinces and territories. The shipping address must be a valid address.
To return your product, you should ship it to:
Elysian Furniture 109 Ruebe Rd, RD2, Pukekohe, 2677, New Zealand.
You will be responsible for paying for the shipping costs for returning your item. The original shipping costs are non-refundable. The refund will have the shipping costs deducted. For return shipping, we can arrange pick up and shipping. If you receive a refund, the cost of this return shipping will also be deducted from your refund. We will pay for the return shipping if the return is a result of our error (e.g. sent an incorrect item)
If you wish to ship the item back to us, you should consider using a trackable shipping service and purchasing shipping insurance. Since in this case we are not responsible for the shipping, the onus in on you to ensure the returned good comes back to us in the same condition sent by us.